Returns & refunds policy

Change of mind — 14-day returns

• Under UK consumer law you can cancel any shop order within 14 days of receiving it, for any reason, and return it for a refund.
• Email us at orders@somuchscents.co.uk to tell us you are cancelling — you don't need to give a reason.
• Then post the items back to us within 14 days of letting us know. The return address is on your confirmation email and we will confirm it when you write to us.
• Items must be unused, undamaged and in their original packaging. For safety and hygiene reasons we cannot accept returns of used or opened wax products.
• Return postage is at your cost, unless the item is faulty or not as described.

Refunds

• Once your return arrives, we refund the item price and the standard UK delivery charge (£3.95) to your original payment method. Premium charges such as express delivery are not refunded.
• Refunds are issued within 14 days of us receiving the returned items.
• Your bank or card provider may take a few extra days to show the refund on your statement.

Faulty, damaged or wrong items

• If a parcel arrives damaged, or an item is faulty or not what you ordered, email us a photo within 7 days of delivery.
• We will replace the item or refund you in full — including any delivery charge — and we will cover the return postage.
• You do not need to send anything back until we confirm, so please don't post it back before you hear from us.

Bespoke and made-to-order items

Baby shower and wedding favours and other bespoke orders are made especially for you, so the 14-day change-of-mind return does not apply. We agree the scent, quantity and design with you by email before we start, and bespoke orders cannot be returned or cancelled once making has begun — unless they are faulty or arrive damaged, in which case the faulty items section above applies.

Monthly melt box subscription

• You can pause or cancel your subscription at any time from your account page.
• Cancelling stops future boxes; boxes already paid for are still made and sent, and are covered by this policy like any other order.

Cancelling before dispatch

If you change your mind before your order is dispatched, email us as soon as you can and we will cancel it and refund you in full, including delivery. Once an order is on its way, the 14-day returns process above applies.

How to start a return

1. Email orders@somuchscents.co.uk with your order number and the reason for the return.
2. We reply with the return address and confirm what happens next.
3. Post the items back, well wrapped, within 14 days.
4. Once they arrive, we process your refund.

See also our terms & conditions, privacy policy and cookie policy.